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| market research |
| media + public relations |
| strategic communications |
| change management |
| customer relationship management |
| tenders |
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How do you make the most of change?Most small businesses get used to change because it is the only thing that is constant. Some changes - such as seasonal sales movements - are predictable. Others are strategic and caused by growth or relocation, while many are unexpected and uncontrollable, precipitated by market fluctuations, staffing issues or an unforeseen change in personal circumstances. Will your business survive or thrive?What makes the difference between a business that might not survive and a business that will thrive when change is chosen or thrust upon it is how the organisation reacts to it. Businesses that plan for change and communicate frequently and effectively with their staff, stakeholders and customers before, during and after change are the thrivers. Those who don’t, quite often don’t even become survivors. Market Fresh has extensive experience in change management communications in large corporations, government agencies and small business. No matter what size your business is, the same rules apply. Removing the fear factorWe tackle change head on, helping you to open and utilise two-way communication channels with your employees, clients and stakeholders from early in the change process. Where your business needs to adapt to change, even change that was not premeditated, we can help diminish the “fear factor”, build resilience in your staff and build consumer confidence in your business. No matter what type of change you are facing, a sound communication strategy will help to circumvent the rumour mill and allay fears that will eventually lead to resistance. Your staff will want and need to know how they will be affected; your customers will want to know how it will impact on the quality of the service or product they receive and your stakeholders need to be reassured that their investment is safe. |